SupportSupportHelp articlesRecommended topicsUnknown chargesReport Something Suspicious on TemuHow do I return or exchange an item on Temu?My tracking info says my package was delivered, but I haven't received it.How do I ship my items back?What should I do if I am missing item(s) from my order?Why can't I find my order in my account?How do I track my refund?How do I change the notification settings?What if I received an item damaged or not as described?Protect Yourself from Spam Text Messages and Phishing ScamsIs it safe to shop on Temu? How will my information be used?Order issuesBuying on TemuCheckoutFind my orderCancel my orderOrder changesReviewsShipping & deliveryReady to shipShippingDeliveryReturn & refundReturnsRefundsHow do I track my refund?When will I receive my refund? How long does it take?Will you let me know when I get my refund?What if my refund amount is incorrect?How can I request a price adjustment?How to use an ARN to track your refund?Why does it look like I am being "charged" again after requesting a refund?Why is the amount refunded to Klarna different from what I was expecting?Why is the amount refunded to Afterpay different from what I was expecting?How is the original shipping fee (if applicable) refunded if I return order items?ReshipmentsProduct & stockStockSize & fitManaging my accountAccount preferencesSigning inPayment & promosPaymentsTemu creditPromosYour securitySecurity and PrivacyPolicies & othersPoliciesFeedbacks & collab inquiriesTemu customer serviceCustomer support recordsRequest an itemStill can't solve the problem?Contact us
