SupportSupportHelp articlesRecommended topicsUnknown chargesReport Something Suspicious on TemuHow do I return or exchange an item on Temu?My tracking info says my package was delivered, but I haven't received it.How do I ship my items back?What should I do if I am missing item(s) from my order?Why can't I find my order in my account?How do I track my refund?How do I change the notification settings?What if I received an item damaged or not as described?Protect Yourself from Spam Text Messages and Phishing ScamsIs it safe to shop on Temu? How will my information be used?Order issuesBuying on TemuCheckoutFind my orderCancel my orderOrder changesReviewsShipping & deliveryReady to shipShippingDeliveryReturn & refundReturnsRefundsReshipmentsWhen can I request a reshipment? What information do I need to provide?Is there a charge for the reshipment? How is the invoice handled?Reshipment request reviews, shipping times, and delivery methodsCan I submit multiple reshipment requests? How can I cancel a reshipment request?What happens if there is an issue with the reshipment, such as an out-of-stock item or lost package?Can a reshipment cover only part of the items, or must the whole order be reshipped?What should I do if I receive the original package after requesting a reshipment because it was lost?Product & stockStockSize & fitManaging my accountAccount preferencesSigning inPayment & promosPaymentsTemu creditPromosYour securitySecurity and PrivacyPolicies & othersPoliciesFeedbacks & collab inquiriesTemu customer serviceCustomer support recordsRequest an itemStill can't solve the problem?Contact us
